FAQ
VISITING US
Opening hours — Wed to Sun, 10am till late
Le Matin Petit — 10am to 2pm, or until sold out.
Pastries, brioche sandwiches, cakes and coffee.
après Gelato — 2pm to 10pm, and until 11pm on Fridays and Saturdays.
Gelato, soft serve, parfaits and brown butter waffles.
Closed Mondays and Tuesdays. Walk-ins only, no reservations.
Contact Number: +65 8545 0285
What if I need to change my pick-up date?
To accommodate changes and manage production schedules, we require at least 3 working days' notice before your original pickup date. If you need to reschedule your pickup to a later date, please email us promptly at hello@lematinpatisserie.com
Kindly note that we do not offer refunds or cancellations once an order has been placed.
What if I'm unable to head down to pick up my order, can I send someone else to pick up on my behalf?
Yes, you can.
Kindly forward your email confirmation to the person picking up for you so they have your name and the order number for reference when collecting on your behalf.
ORDERS, PAYMENTS & COLLECTIONS
How can I collect my orders?
- Free outdoor seating is available at the shop. There is no indoor seating.
- Head over to Viva Vista Shopping Mall as the condominium doesn't allow visitors.
- Show us your 4-digit Order Number, Name & Contact Number. The 4-digit Order Number can be found in your emails under titled Order Confirmation.
- Please do check your orders before leaving the premises.
What payment methods do you accept?
We offer the following payment methods for your convenience when shopping with us online:
Mastercard
VISA
American Express
Apple Pay
Google Pay
Shop Pay
To ensure the security of your transaction, the name and address provided during the checkout process must match the information associated with the credit card used for payment. It is important for us to verify this information. Therefore, we reserve the right to cancel any order that does not meet these criteria.
Can I make payments in-store instead?
Unfortunately, we cannot accept in-store payment for orders placed online as payment confirmation is required for all online pre-orders.
What happens if I missed out on collecting my order?
Uncollected orders will either be donated or disposed of, due to their perishable nature.
Please arrive within our opening hours on your chosen date — Wednesday to Sunday, 10am till late — to avoid missing your order.
Kindly note that we do not offer refunds or cancellations once an order has been placed.
What if I need to change my pick-up date?
To accommodate changes and manage production schedules, we require at least 3 working days' notice before your original pickup date. If you need to reschedule your pickup to a later date, please email us promptly at hello@lematinpatisserie.com
Kindly note that we do not offer refunds or cancellations once an order has been placed.
What if I'm unable to head down to pick up my order, can I send someone else to pick up on my behalf?
Yes, you can.
Kindly forward your email confirmation to the person picking up for you so they have your name and the order number for reference when collecting on your behalf.